Terms of service

1. Overview

Welcome to Chef In De Box. This website is operated by Chef In De Box (“we”, “us” or “our”). By accessing our website, creating a subscription or placing an order, you agree to be bound by these Terms of Service (“Terms”).

Please read these Terms carefully before using our website or purchasing from us.

2. Service Area

Chef In De Box currently offers local delivery within a 6 km radius of Rosebery, NSW.

Delivery availability is determined by the delivery address entered at checkout. If your address is outside our current delivery area, local delivery will not be available.

Our service area may change or expand from time to time.

3. Products and Weekly Menu

Chef In De Box provides freshly prepared, ready-to-eat meals through a rotating weekly menu.

The meals available may change from week to week. Product descriptions, ingredients, prices and availability may also change without notice.

We reserve the right to add, remove, replace or discontinue menu items where reasonably necessary, including due to ingredient availability or operational requirements.

4. Weekly Subscriptions

Chef In De Box meals are offered through a weekly subscription. A minimum of 6 meals is required to create your weekly meal box.

Your subscription automatically continues each week unless you skip, pause or cancel it in accordance with these Terms.

There is no fixed-term commitment. You may manage your subscription through the Chef In De Box customer portal, including changing your meal selections, adjusting quantities, skipping a week, pausing your subscription or cancelling your subscription, subject to the weekly cut-off.

Optional snacks and add-ons may also be available. Unless otherwise stated, these items do not count towards the 6-meal minimum.

5. Weekly Cut-Off and Subscription Changes

Changes to your upcoming weekly order must be completed by Thursday at 11:59pm.

This includes changes to meal selections or quantities and requests to skip, pause or cancel your upcoming subscription order.

Changes made after the weekly cut-off may not apply to the upcoming Sunday order and may instead take effect from a later subscription cycle.

It is your responsibility to review your upcoming subscription and make any required changes before the weekly cut-off.

6. Pricing and Payments

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

The applicable price for your order will be displayed at checkout. Prices, subscription pricing and promotional offers may change from time to time.

By starting a subscription, you authorise Chef In De Box and our payment providers to charge your selected payment method for recurring subscription orders until your subscription is cancelled.

Subscription payments are processed as part of the weekly subscription cycle. You are responsible for maintaining valid and current payment details.

If a payment fails, your order may be delayed or unable to be fulfilled. You may be asked to update your payment details through the subscription portal.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability or delivery limitations.

7. Delivery

Eligible local orders are delivered on Sunday after 6:30pm.

Local delivery is charged at a flat rate of $10 per order within our eligible 6 km delivery area.

You are responsible for providing complete and accurate delivery details, including unit numbers and building access instructions where applicable.

If you are not available when your order arrives, it may be left in a safe location where appropriate.

Because our meals are fresh and perishable, they should be refrigerated as soon as possible after delivery. Chef In De Box cannot accept responsibility for loss, spoilage or damage resulting from meals being left unattended after successful delivery.

8. Pick-Up

Free Sunday pick-up is available between 6:00pm and 6:30pm from:

Chef In De Box
Unit 107, 1–3 Dunning Avenue
Rosebery NSW 2018

Customers selecting pick-up are responsible for collecting their order during the specified collection window.

As our products are perishable, please contact us as soon as possible if you are unable to collect your order at the scheduled time.

9. Refunds and Replacements

As our meals are fresh and perishable, we do not accept returns or provide refunds for change of mind.

If there is a problem with your order, such as an incorrect, missing or damaged item, please contact us within 24 hours of delivery or collection at hello@chefindebox.com.au.

We will review the circumstances and provide an appropriate remedy where required.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

10. Allergies and Dietary Information

Chef In De Box meals are prepared in a kitchen that handles common allergens.

We are currently unable to cater specifically for food allergies. While ingredient and allergen information may be provided for individual meals, we cannot guarantee that any meal is completely free from allergens or cross-contact.

If you have a food allergy or specific dietary requirement, please carefully review the information provided for each meal before ordering.

11. Product Information and Images

We aim to keep product descriptions, ingredient information, nutritional information and other website content accurate and up to date.

However, variations may occur due to seasonal ingredients, suppliers, preparation methods or other operational factors.

Product images are provided for illustrative purposes and the appearance of the meal you receive may vary slightly from the images displayed online.

12. Promotions and Discount Codes

From time to time, Chef In De Box may offer discount codes, referral rewards or other promotional offers.

Promotions may be subject to eligibility requirements, expiry dates, minimum purchase requirements or other conditions communicated with the offer.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to amend, withdraw or refuse a promotional offer where it has expired, been used contrary to its stated conditions or has been applied as a result of an error or misuse.

13. Intellectual Property

Unless otherwise stated, the content on this website, including our text, images, graphics, logos, branding and other materials, is owned by or licensed to Chef In De Box.

You may not reproduce, distribute or commercially use our content without our prior written permission, except where permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Chef In De Box will not be liable for indirect or consequential loss arising from the use of our website, products or services.

Nothing in these Terms is intended to exclude, restrict or modify any guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded or restricted.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, subscription service, delivery arrangements or legal requirements.

The latest version published on our website will apply from the date it is published. Where a material change affects an existing subscription, we will provide notice where required by applicable law.