Refund policy

1. Overview

At Chef In De Box, every meal is prepared with care and delivered fresh. Because our products are perishable food items, we are unable to accept returns or issue refunds for change of mind, late collection, or unattended deliveries.
However, we always aim to ensure that every order meets our high standards of quality and service.

2. Incorrect or Damaged Orders

If you receive an incorrect order, damaged packaging, or believe your meal is not up to standard, please contact us within 24 hours of delivery at hello@chefindebox.com.au.
To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • A clear photo of the affected items

Once reviewed, we may offer:

  • A replacement meal (if available), or

  • A partial or full refund at our discretion.

3. Late or Missed Deliveries

We deliver within Sydney on Sunday afternoons.
It is your responsibility to ensure someone is available to receive the order at the specified address.
If no one is available and the order is left unattended, Chef In De Box cannot be held liable for spoilage, theft, or damage once the delivery has been completed.

4. Order Cancellations

Orders can be modified or cancelled before Thursday 12 PM of the same week.
After this cut-off time, ingredients are ordered and preparation begins, so we are unable to cancel or refund those orders.

5. Quality Commitment

If there is ever an issue with your meal quality, please reach out — our goal is to ensure every customer enjoys a fresh, delicious experience. We reserve the right to investigate claims and determine the appropriate resolution in each case.

6. Contact Us

For any refund or replacement requests, please contact:
Chef In De Box
Sydney, NSW, Australia
Email: hello@chefindebox.com.au