Shipping policy

1. Delivery Area

Chef In De Box currently offers local delivery within a 6 km radius of Rosebery, NSW.

Delivery availability is determined by the delivery address entered at checkout. If your address is outside our current delivery area, local delivery will not be available.

We are continuously reviewing our delivery network and may expand to additional Sydney suburbs in the future.

2. Delivery Schedule

Chef In De Box meals are prepared fresh each week, with deliveries taking place on Sunday after 6:30pm.

Your meals are packed cold in an insulated cooling box designed to keep them cold for up to 10 hours, helping protect their quality during delivery and for a reasonable period if you are not home when your order arrives.

You'll receive confirmation of your order after checkout. Please ensure your delivery details are correct so we can get your meals to you successfully.

3. Delivery Fees

Local delivery is a flat $10 per order for eligible addresses within our 6 km delivery area.

Your available delivery and pick-up options will be displayed at checkout.

4. Delivery Instructions

Please ensure accurate delivery details are provided at checkout, including apartment or unit numbers, building access instructions and any other information our delivery team may need.

If you are not home at the time of delivery, your order may be left in a safe location at your address where appropriate.

Your order will arrive in an insulated cooling box designed to keep your meals cold for up to 10 hours. This gives you greater flexibility if you are unable to bring your delivery inside immediately.

As our meals are fresh and perishable, we still recommend placing them in the refrigerator as soon as reasonably possible after delivery. Please do not consume any meal if you believe it has not remained properly chilled or is otherwise unsafe to eat.

Chef In De Box cannot accept responsibility for loss, spoilage or damage resulting from an order being left unattended beyond the cooling capacity of the packaging, being moved or interfered with after successful delivery, or being stored incorrectly after delivery.

If you live in a secured building, please provide clear access instructions at checkout.

5. Pick-Up

Free Sunday pick-up is available from:

Chef In De Box
Unit 107, 1–3 Dunning Avenue
Rosebery NSW 2018

Sunday pick-up is available between 6:00pm and 6:30pm.

Please select the pick-up option at checkout if you would prefer to collect your order.

6. Weekly Order Cut-Off

Chef In De Box operates on a weekly subscription model.

Meal selections and changes must be completed by Thursday at 11:59pm for the upcoming Sunday delivery or pick-up.

Before the weekly cut-off, you can manage your subscription through the customer portal, including changing your meal selections, adjusting quantities, skipping a week or pausing your subscription.

Changes made after the weekly cut-off may not apply to the upcoming Sunday's order.

7. Delays and Delivery Issues

While we do our best to deliver within the expected timeframe, unforeseen circumstances such as traffic, weather, kitchen delays or other events outside our control may occasionally affect delivery times.

If your order is significantly delayed or we experience an issue fulfilling your delivery, we'll contact you as soon as possible.